Frequently Asked Questions

Here are some questions that are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (215)247-9560.

1. What are the clinic hours?

We are closed for lunch, Monday through Friday, from 12:30 pm to 1:30 pm.  Our hours are located here.

2. Do I need to have an appointment?

    Yes, patients are seen by appointment. The exception is in the case of a life-threatening emergency.

3. What forms of payment do you accept?

     Cash, Check, Mastercard, Visa, Discover and American Express.  In addition, we offer Care Credit, an extended payment plan through a third party provider.

4. Can I make payments?

    Full payment is required at the time of service. If you need a payment plan, you may apply for CareCredit in our office or online at their website.

5. At what age can I have my cat spayed or neutered?

   Spaying or neutering can be done at approximately 6 months of age. Your cat is given an exam prior to surgery to determine whether your cat is healthy enough to undergo the surgical procedure. Current vaccinations and a pre-anesthetic blood screen are required prior to the day of surgery.

6.  What is the pre-anesthetic blood screening?

   This is a blood test that may be run here in the clinic or sent to our outside laboratory prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal afterwards.

7. How long do the sutures stay in after my pet's surgery?

   Many times the veterinarian uses sutures that are under the skin and do not need to be removed. When that is not possible, the sutures generally need to be removed 14 days following the surgery.  When you pick-up your cat, you will be advised what aftercare he or she needs.

8.  Is it a good idea to let my cat have at least one litter?

    No, there is no advantage to letting your cat have one litter. However there are plenty of advantages to having you cat spayed or neutered. These advantages include:

• decreasing the chances of breast tumors, cystic ovaries and uterine infections later in life
• decreasing the desire to roam the neighborhood
• helping prevent spraying and marking
• decreasing the surplus of unwanted kittens

9.  Do you board cats?

   We do medical and diabetic boarding for our clients. We ask that you make a reservation well ahead of time whenever possible. And when dropping your cat off, please bring all of his or her current medications, their dose and when they were last given.

10.  What are your cages like?

   Our cages are simple but comfortable with plush blankets, towels, food and water. Cages are cleaned at least once daily - and more frequently as indicated.

11. What kind of care will my older cat, who receives medication daily, receive while he is boarding with you?

   Each cat receives care individualized to his or her needs every day. The cage where your cat will reside while here boarding is carefully chosen by our veterinary technicians based on your cat's medical needs. We will follow your care instructions closely and will give your cat plenty of 'TLC.' When needed a veterinarian will examine your cat to ensure his or her continued good health.
 
12.  Do you have parking?

    We do have a small lot; it can be difficult turning if you have a large vehicle.  If you park on the avenue, make sure you feed the meter.  The parking authority is very active in the area.

13. To whom do you refer in the event of an emergency after hours?

CARES in Langhorne (215)750-2774
Metropolitan in Trooper (610)666-0914
Matthew J. Ryan Veterinary Hospital at the University of Pennsylvania (215)898-4685